Spare Parts Full Warranty | Construction Machines
TERMS AND CONDITIONS FOR RETURN OF GOODS
1. General Provisions
These terms regulate the conditions and procedures for returning spare parts purchased from “MAQ PARTS”.
By placing an order, the customer accepts these terms as an integral part of the sales contract.
2. Limitation of Return Rights
Due to the nature of the goods (professional-use spare parts), returns are not accepted except in the cases explicitly stated below.
3. Acceptable Cases for Return
Returns are accepted only in the following cases:
- Incorrect item delivered by “MAQ PARTS”;
- Proven manufacturing defect confirmed by “MAQ PARTS”.
4. Non-Acceptable Cases
Returns will NOT be accepted in the following situations:
- Incorrect order placed by the customer;
- Incompatibility due to wrong diagnosis or incorrect information provided by the customer;
- Change of mind or no longer needed;
- Parts that have been installed, used, or tested;
- Parts with damaged or missing original packaging;
- Special order or non-stock items;
- Electronic and electrical components (including but not limited to ECU, controllers, sensors, modules, panels, etc.);
- Damage caused by improper installation, use, or external factors.
5. Return Request Deadline
The customer must submit a return request in writing within 7 (seven) calendar days from the date of delivery.
After this period, requests will not be considered.
6. Return Procedure
Returns are accepted only after obtaining a Return Merchandise Authorization (RMA) number from “MAQ PARTS”.
The customer must provide:
- Invoice number;
- Order number;
- Part number and description;
- Detailed reason for return.
Items sent without an RMA number will not be accepted.
7. Conditions for Accepting Returned Goods
Returned goods will only be accepted if all conditions below are met:
- Not installed or used;
- No signs of installation, use, or damage;
- In original packaging and commercial condition;
- Accompanied by all documents and accessories.
“MAQ PARTS” reserves the right to refuse returns that do not meet these conditions.
8. Costs and Fees
All return-related costs (including transport, customs duties, etc.) are borne by the customer, except in cases of proven fault by “MAQ PARTS”.
For approved returns not caused by “MAQ PARTS”, a restocking fee of 30% of the product value will be applied.
9. Defective Goods
All returned defective goods are subject to inspection.
- If a defect is confirmed:
“MAQ PARTS” may repair, replace, or issue a credit note at its discretion.
- If no defect is found:
the customer will be charged for testing costs and the applicable return fee under section 8.
10. Limitation of Liability
“MAQ PARTS” shall not be liable for damages resulting from improper installation, misuse, incompatibility, or use outside the intended purpose.
11. Final Provisions
“MAQ PARTS” reserves the right to amend these terms without prior notice.
The current version is published on the company’s official website.
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